When AT&T Incident Response Consultants first engage a client during a ransomware incident, the situation is often very chaotic. The client's ability to conduct business has stopped; critical services are not online, and its reputation is being damaged. Usually, this is the first time a client has suffered an outage of such magnitude. Employees may wrongly fear that a previous action is a direct cause of the incident and the resulting consequences. This fear can propagate amongst the team, impacting their ability to communicate knowledge and expertise and leading to inefficient recovery efforts.
As trusted advisors, AT&T has a responsibility to educate our clients on the stress of these moments. The situation requires the efforts of your team on multiple complex tasks.
Rebuild/Recover critical applications and services
Communicate with key stakeholders (external and internal) on the status of the restoration of…
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Posted by: Geoff Mefford |
The post Observations from the digital trenches appeared first on Cybersecurity Insiders.
October 26, 2020 at 09:09PM
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